Reliable and trustworthy
Long term relationships between customers, IFSS and colleagues
Commitment to IFSS’s values, strategies, policies and decisions
Help and support others
Display trust and empathy
Appraise and judge fairly
Protect internal and external environment 
Value differences in people
Be honest and fair
Build diverse teams across culture and gender
Follow laws and regulations
Treat others the way they expect to be treated
Take initiatives to create the future
Initiate and nurture change
Communicate openly, honestly and with integrity
Be proactive
Address difficulties constructively